code of ethics

We are pledged to providing our customers with the highest level of quality workmanships, products, and services available in the fields of fire and security protection. Our commitment to quality is driven by our knowledge of historical events regarding severe losses of life and property resulting from poor workmanship, faulty products, and/ or incorrect application of fire equipment and systems. We accept our responsibility to our customers who rely on us to give them maximum assurance that their fire and security systems will operate as they were designed to, and we take that responsibility very seriously.

Our entire staff at Aidant proudly shares certain core values that permeate everything we do- Integrity, Commitment, Excellence, and Quality. These define who we are and set us apart from other companies. We fully recognize that we have not only a responsibility, but an obligation to perform ethically, honestly,and with integrity in all that we do. This means doing the job right, on time, and always to the total satisfaction of the customer. We have built our reputation based on these principles. At Aidant, quality is not an accident, but it is an attitude.

  1. We do not engage the services of independent contractors and do not have a written contractual agreement with any of our employees.
  2. We do not pay commissions or incentives for service work performed including replacement parts.
  3. We provide all tools, equipment, vehicles, and business insurance for employees to perform their assignment.
  4. We recognize that we are invited into our customers facility and will fulfill our obligations to our customers in a efficient, safe, and competent manner.
  5. We undertake to provide only those services for which we are competent by way of education, training and experience.
  6. We strive to maintain the highest level of competency by continually updating our knowledge and skills.
  7. We strive to adhere to all established codes, standards, and manufacturing instructions relevant to the products and services we provide.
  8. We keep proprietary business information of our customers confidential.
  9. We shall conduct ourselves in a dignified and professional manner. We will admit and accept our own errors and we will refrain from distorting or altering the facts in an attempt to justify our decisions.
  10. We shall not solicit, accept, or consider a gratuity for the purpose of influencing our workmanship or conduct.

our mission

Aidant Fire and Security is dedicated to providing quality fire protection products, technical and management services to our customers. We will strive to implement a long term relationship with our customers, based on safety, quality, timely service and an anticipation of their needs. Our mission is:

To provide to our customers the highest level of quality fire protection products and services.

To ensure the longevity of our company through repeat and referral business achieved by customer satisfaction in all areas including timeliness, attention to detail and service-minded attitudes.

To maintain the highest levels of professionalism, integrity, honesty and fairness in our relationships with our suppliers, subcontractors, professional associates and customers.